Frequently Asked Questions

Why is Simon’s on my credit report?
Some accounts may be subject to credit reporting once they become delinquent. If Simon’s Agency or PaySimons.com appears on your credit report, you have an outstanding collection account that should be addressed by calling Simon’s at 315-454-8833 or 1-844-588-8833, emailing Simon’s at info@simonsagency.com or using our contact form.

What if I have questions about my account?
Please call 315-454-8833 or 1-844-588-8833, email info@simonsagency.com or use our contact form.

Where do I send payments?
Payments can be mailed to:
Simon’s Agency, Inc.
PO BOX 5026
Syracuse, NY 13220

What type of payments do you accept?
Simon’s accepts personal checks, echecks, Visa, MasterCard, American Express, Discover and cash (in US Dollars). Please do not mail cash to Simon’s Agency. Payments in cash can be made in-person during normal business hours at our corporate headquarters: 4963 Wintersweet Drive, Liverpool, NY 13088. Click here for directions.

How can I update my contact information?
Please call 315-454-8833 or 1-844-588-8833

How do I setup a payment plan?
Please call 315-454-8833 or 1-844-588-8833

What if no-fault insurance should have paid my bill?
It is the patient’s responsibility to submit the bill to their no-fault insurance if they feel their insurance should have paid the bill. Simon’s cannot help with this. Generally if a bill is in collections the original creditor or medical entity can no longer submit the bill to your insurance either (due to timely filing rules). At this point the bill remains owed by the patient and collection efforts will continue until the bill is paid. Consumers can pay the bill to Simon’s and submit to no-fault for reimbursement.

What if my insurance should have paid my bill?
It is the patient’s responsibility to submit the bill to their insurance if they feel their insurance should have paid the bill. Simon’s cannot help with this. Generally if a bill is in collections the original creditor or medical entity can no longer submit the bill to your insurance either (due to timely filing rules). At this point the bill remains owed by the patient and collection efforts will continue until the bill is paid. Consumers can pay the bill to Simon’s and submit to their insurance for reimbursement.

What if Medicare should have paid my bill?
It is the patient’s responsibility to submit the bill to Medicare if they feel their Medicare should have paid the bill. Simon’s cannot help with this. Generally if a bill is in collections the original creditor or medical entity can no longer submit the bill to Medicare either (due to timely filing rules). At this point the bill remains owed by the patient and collection efforts will continue until the bill is paid. Consumers can pay the bill to Simon’s and submit to Medicare for reimbursement.

How do I prove I paid my bill to the client directly?
Simon’s requires: date of payment, method of payment, check or other transaction number, amount paid, who payment was sent or given to and patient ID from the statement paid (if available).

What if I have Medicaid?
In order for Simon’s to assist you with resolving the account that has been placed into collections we require: the date the coverage became effective and the patient’s Medicaid or Medicare ID number.

What information is required for Workman’s Comp?
If charges are related to a Workman’s Comp Claim, please provide Simon’s with the following: Date of accident, employer name and address at time of accident, Workman’s comp claim number, insurance company name and address.

What information is required for Bankruptcy?
If the customer has filed for bankruptcy protection they will need to verify the date of service on the outstanding debt to be sure it is included in the bankruptcy. Simon’s also requires: Date of filing, Chapter filed (7 or 13), case number, attorney and attorney’s phone number.

How can I be sure my payment information is secure?
PaySimons.com uses the industry-standard Secure Sockets Layer (SSL) protocol to keep your payment information secure. Each time you log on to make an online payment our server starts an SSL session. This means it sends your browser its public key. In turn, your browser sends a randomly generated secret key to our server. This creates a format for guarding the integrity of transmitted data.

What do I need to pay my bill online?
All you need is a Visa, MasterCard, Discover or American Express credit card or debit card with enough available funds to cover the amount of your payment. You may also send us an echeck by filling in your check information.

Will the charge show up on my credit card statement as Simon’s Agency or in my creditor’s name?
The charge will appear as “Simons Agency Inc”.

What if my credit card limit is less than the balance I owe?
You cannot make a payment that exceeds the limit allowed by your credit card. You can pay as much as your credit card or debit card allows.

What if I can’t pay my balance in full today, can I make a partial payment?
Please call 315-454-8833 or 1-844-588-8833, email info@simonsagency.com or use our contact form.

Do I have to provide my account number to make a payment?
While Simon’s does not require your account number, providing it helps to ensure proper application of the payment. If you do not have your account number, you may find it listed on any of the letters you received from Simon’s or can be retrieved by calling 315-454-8833 or 1-844-588-8833, emailing info@simonsagency.com or using our contact form.

What if I want to post-date my online payment?
Simon’s cannot accept post-dated payments online. To make arrangements for posted-dated payments, please call 315-454-8833 or 1-844-588-8833.

When will my payment be posted to my account?
Typically within 1 to 2 business days.

What if I have more than one account at Simon’s Agency?
Simon’s will first post your payment to the account you specify. Any extra amounts would then be applied to other accounts. Please call 315-454-8833 or 1-844-588-8833, email info@simonsagency.com or use our contact form.

When will my creditor be informed of my online payment?
This varies according to the requirements of the original creditor, but on-line payments are reported at least as promptly as payments received in the mail.

If my account has been reported to the Credit Bureaus, when will they be informed of my payment?
Simon’s reports the data to the credit bureaus on a weekly basis.

What if I want to cancel or stop the payment I just made?
Payments cannot be cancelled once submitted.

What if I have questions about my account or need help making a payment Online?
Please call 315-454-8833 or 1-844-588-8833 to speak with a representative.

Translate »